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June 30, 2008

Improvements Often Hide in Plain Sight

Composed in Orlando, Florida-

As I travel to deliver keynote speeches and visit with consulting clients I've noticed that the Transporation and Safety Administration (TSA) has continued to make significant and impressive improvements in airport security procedures.

Potential improvements often hide in plain sight.  This was the case involving how you and I walk through the metal detector after placing our carry-on bags on the conveyor belt.  The bottle neck in the process has always been taking off coats, shoes, heavy jewelry.  These tasks, along with removing liquids, sprays, gels and our laptop computer take a lot of time. 

Walking through the metal detector only takes a second.  So why did each lane have its own expensive metal detector and TSA agent?

Improvements are easy to see once they are pointed out, but somebody at TSA deserves a raise for suggesting that security lines could share the same metal detector.  This saves money because fewer equipment is needed, fewer employees are needed and the overall plan uses a smaller footprint. 

Can you think of a potential improvement at your company that would save money and resources? 

What's keeping the company from acting on your good idea?


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